PAYMENT & COURSE SUPPORT

We currently accept PayPal, credit cards, and debit cards. If you’re hoping to use a different method, let us know—we’re happy to explore what may be possible.

You can update your billing details by following these instructions from Thinkific. If you run into any issues, let us know. We’re experienced at guiding folks through transitions—even the tech kind!

Unfortunately, at this time, we’re not able to pause payment plans or shift payment dates once they’re set. Payments will continue automatically until your contribution is fully paid. We know this can feel a little rigid—especially for those of us who understand impermanence so deeply. If you’re feeling uncertain about your ability to continue payments, please connect with us. We will do our best to support your needs.

Our programs follow standard payment plans to keep things consistent for all students—but we know life (and death) don’t always follow a predictable timeline. If you’re navigating a circumstance that needs a little extra care, email us. We’re open to compassionate conversations about what may be possible.

If a scheduled payment fails, take a deep breath (while you’re still alive and able to!)—we’ve got you covered! The system will automatically try again up to four times over the course of a week. If the payment still can’t be processed, your course access will be paused (think of it as a brief intermission, not the final chapter).

You’re welcome to jump back in anytime by resuming your payments. If payment fails more than once, we may ask that you pay the remaining course contribution all at once to restore access. If you need support resuming your course access, reach out! We are here to help.

If a payment for an In-Person Retreat is unsuccessful, you’ll receive an email with the next steps to update your payment method. Because retreat enrollment involves a few more logistical steps, our policies may differ slightly. Connect with us at support@goingwithgrace.com as soon as you can, and we’ll guide you through the next steps to ensure you can join us in person. Yippee!!

Yes, there’s a 2.9% processing fee for each payment plan installment. This covers transaction costs and keeps our financial operations from crossing into the afterlife. One-time payments don’t include this fee.

We do! If a refund is issued, a 2.9% fee will be deducted to help cover the original transaction fee and additional refund processing costs. This applies to both payment plans and one-time payments. We acknowledge that this may feel inconvenient, and we’re more than happy to meet you where you are, around any questions you have.

We’re committed to providing thoughtful support around refund requests and aim to respond to all requests within 7 business days. If your refund is approved, you’ll typically find the funds returned to your account within 5-10 business days, depending on your payment provider. Around holidays or team breaks, it may take a little longer—but we’ll always keep you in the loop!

We get it—sometimes life (and death) have other plans. If you need more time to complete your course, we offer extensions in alignment with our internal policies. Just send us an email at support@goingwithgrace.com with a bit about your situation, and we’ll work with you to find the best path forward.

You can update your email HERE and your password HERE. If you run into any issues or need additional support, just reach out. We’re here to guide you through even the most minor of transitions.

Possibly! If you’ve only accessed up to Module 1, we may be able to help you cross over to the other side (of the learning format, of course). Here’s what to know:

• If you haven’t accessed further than Module 1 in your currently enrolled course.
• Any difference in course contribution costs must be paid in full before starting the new course.
• Refunds are not available for transfers outside of our standard refund policy.

If you’re considering a transfer, email us at support@goingwithgrace.com! We are here to help you find the best path forward.

Yes, that may be possible—if a retreat is calling to you from beyond the screen, we’re happy to help you explore that transition. Here’s what’s required:

• You’ll need to apply for and be accepted into an available In-Person Retreat.
• You must not have progressed beyond Module 1 in your online course.
• Any difference in cost must be paid in full before the retreat begins.

Send us an email at support@goingwithgrace.com and we’ll support your transition from digital to embodied. (And then giggle in delight at the thought of meeting you in real life soon!)